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Cancellation of policy

Right of revocation

Your right of revocation

Customers are entitled to a right of revocation as follows, whereby a customer is a consumer, who orders goods which cannot be attributed to a business use.

Cancellation policy for customers

Right of cancellation

You may withdraw your contractual acceptance within 14 days in writing (e.g. by letter, fax or e-mail) without stating reasons; or, if the item reaches you before the expiry of this period, by returning it. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery). and also not before our obligations to inform under Article 246 § 2 in connection with § 1 (1) and (2) of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations in accordance with §312e (1)(1) of the BGB (German Civil Code) in conjunction with Article 246 §3 of the EGBGB are fulfilled. Timely dispatch of the cancellation or of the item suffices to comply with the notice period. The cancellation is to be directed to:

Gürtel nach Maß
Peter Wiedekamp
Freidorf 10
27211 Bassum
Fax: 04248-902235
eMail: info@guertel-nach-mass.de

Consequences of cancellation

In the event of effective cancellation, received performance and any benefits (e.g. interest) obtained by either party must be mutually compensated for. If you are unable to return to us the performance/goods received in whole or in part, or only in a deteriorated condition, you must compensate us for any loss in value. In the case of returned items, this does not apply if the damage can be proven to have been caused when inspecting the goods, as would be done in a shop. You can, moreover, avoid the obligation to pay compensation for deterioration arising from regular use by not using the items as your own property and refraining from all actions that could reduce its value. Items capable of being sent by parcel are to be returned at our risk. You must pay the costs of return if the goods delivered correspond to those that were ordered and if the value of the goods to be returned is not more than €40; or, if the price of the purchase item was greater, if you have not yet reciprocated or made a contractually agreed partial payment at the time of the revocation. Otherwise, the return costs you nothing. Items that cannot be sent by package will be picked up at your location. Obligations to refund payments must be met within 30 days. The period begins for you with the sending of the cancellation or of the item, and for us it begins with the receipt of same.

End of information concerning cancellation policy.

Exemptions to the cancellation policy

Items excluded from the right of revocation.

The right of revocation does NOT apply to

1. Orders for deliveries of goods which are "made to customer specifications", or which are "clearly made to fit personal needs" and which, due to their nature, are not suitable to be returned, or which can turn bad or have expired their sell-by-date.

General notice:

1. Please avoid spoiling or damaging the goods. Please return goods to us, as far as is possible, in their original packaging. If this is not possible, please use packaging which protects the goods. If you do not have the original packaging, please make sure you use suitble packaging, which ensures sufficient protection against transport damages.

2. Please do not return the goods unfranked. We can, on request, refund the postgae in advance, if the costs are not to be paid by the customer.

3. Please note that the above points 1 and 2 are not conditions for the execution of the customers rihgt of revocation.

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